Shipping & Return Policy
Local Delivery:
We offer local delivery to Monroe County KY and Macon County TN. We will notify you via your email within 3 days of your purchase to set up a delivery time.
Processing Time:
- Orders are processed within 3-5 business days from the day the order is placed. You will receive a notification when your order has been shipped.
Shipping Methods:
- Standard Shipping: 5-7 business days from the day the order was processed.
Shipping Costs:
- Shipping costs are a flat rate of $8.00 for standard shipment, and free shipping is offered on orders over $50.
International Shipping:
- At this time we only ship within the United States. If you live internationally and are interested in our products, feel free to email us at dirtpoorapparel@gmail.com and we will do our best to hook you up!
Order Tracking
-Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Return Policy:
Contact us via email at dirtpoorapparel@gmail.com to request a return. Let us know why the item didn’t work for you, and we will send instructions to begin return process.
Return Window:
- We accept returns within 30 days of the delivery date.
Eligibility:
- Items must be unworn, unwashed, and in their original condition.
Refunds:
- Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days given the item passes our inspection. Refunds will not be given if stained, tattered or worn.
Exchanges:
- We currently do not offer direct exchanges. If you would like a different size or color, please email us at dirtpoorapparel@gmail.com for directions to return the original item and place a new order.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of delivery for a replacement or refund. Email dirtpoorapparel@gmail.com with photos of damaged or defective product and a description. If it’s on our end, we will make it right.
For any questions or concerns regarding our shipping and return policy, feel free to reach out via email at dirtpoorapparel@gmail.com.
Thank you for shopping with us!